User Help

Forgotten Password

The Forgot your Password link will bring you to the Password Reset - Confirm Identity page where you can identify yourself and set up a new password.

Step 1: Enter your Username, Favorite 6-digit number, and the important Date that you chose when you setup your Security Questions. Click Next to continue.

Step 2: Answer the questions with the information you provided when you set up your Reset Password questions, then click Next.

Step 3: Create a new password. Re-enter your new password, and click Create New Password.

Step 4: When your password is successfully reset, you will receive a confirmation. Click Continue to go to the Login page and use your new password to log in.

For your security, if your password fails to reset, your account will be locked. If this occurs, contact Customer Service at 866.351.5646.
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